We ship all our spices from Germantown, MD. Orders received will be shipped within two business days. The shipping cost will be automatically calculated at checkout based on your shipping preference. If you qualify for free shipping, we will ship through the USPS First Class option.
Once USPS takes possession of a package, we are not responsible for delays, misdirections, incorrect or incomplete addresses, and package losses or theft. However, we want to work with you to do everything we can to trace a package or attempt to obtain a status for delivery. Please email us at [email protected] for inquiries.
Updating an Order
You may update an order at any time prior to receiving a shipment confirmation email. We will cancel your original order and refund you in full, so you can place a new order. To update an order prior to shipment, please email [email protected] wth the subject line "Update Order [number]".
Canceling an Order
You may cancel an order at any time prior to receiving a shipment confirmation email. To cancel an order prior to shipment, please email [email protected] wth the subject line "Cancel Order [number]".
Returns and Refunds
All sales are final. With the perishable nature of our products and the health risks posed by COVID-19, we are not able to accept returns, refunds or exchanges. However, we want to make sure you are satisfied with what you get from Cinnamon Tree Organics. Please email [email protected] and we will make sure to address any of your concerns.